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Booking Terms & Conditions 

Pumpkin & Alpacas tickets: 

  • Ticket includes 1 pumpkin per paying ticket holder. Additional pumpkins will be available to purchase on the day. 

  • Children under 3's Go Free but this does not include a pumpkin.

  • Alpaca treks incur a supplementary charge on the day.

  • Tickets are only valid for the date specified on the ticket. Entry on other dates or times is not permitted.

  • In the event of bad weather, the pumpkin patch will remain open. Please bring suitable clothing and shoes for an outdoor event.

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Your commitment to us:

  • When you confirm your purchase, you are accepting that these terms and conditions.

  • By purchasing this ticket you accept we are not liable for any injury or damage howsoever caused and that you use these premises/facilities at your own risk.

  • If you are under the age of 18 you must be accompanied by a full paying adult (18+) throughout the entire day/evening. 

  • As this event is based on a working dairy farm we ask that you pay attention to signage and obey any health and safety rules. Guests under the age of 18 must not be left unattended by an adult . If we find guests are behaving in a manner that is unsafe or causing distress to others we will ask you to leave the site immediately and you will not be issued a refund. â€‹

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Cancellations

  • Full refunds will only be offered for cancellations if made in advance at least 21 days before your visit date. After this no refunds or any other compensation will be issued for cancellations by you if you can no longer attend the event.

  • From time to time, it may be necessary for us to change or cancel confirmed bookings and we reserve the right to do so. Should a change or cancellation be required, we will endeavor to tell you as soon as possible. If there is reasonable time, you will have the option to accept the amendment for example to change your ticket(s) to a different time or date. If not, we will issue a full refund.

  • We accept no liability if an event has to be postponed for reasons beyond our reasonable control, this includes an act of God, change in governmental regulations, fire, war, terrorist activity or civil commotion.

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Privacy Policy 

​What we do with your information:

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:​

  • We may use your email address to send you information. In such a case you will be offered the option to opt in/out before completing your purchase.​

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The information we collect via the Website may include:

  • Personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

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Photography: 

  • We encourage guests to take photos during their visit as part of making lasting memories. Please be considerate when taking photos to ensure other guest privacy is respected. 

  • We encourage guests to share their photos of their visit with us on social media and other online platforms. If you share a photo on these platforms we reserve the right to use the photo in future marketing promotions. 

  • If you are concerned or have any questions please contact us prior to your visit and we will do our best to accommodate your needs. 

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